Frequently asked questions

You can browse our main categories from the menu (Wines, Champagne, Spirits, Digestifs, Gourmet, Accessories) or use the search bar at the top. Each category includes filters by type, region, price, and format to narrow down your selection.

We accept credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Bizum, and bank transfer. All payments are secure and SSL encrypted.

Yes. When placing your order, please provide your tax information (name/company name, tax ID, and address) in the notes field, and we will email you the invoice after order confirmation.

In mainland Spain, 24-48 hours for orders confirmed before 2 PM (Monday to Friday). The Balearic and Canary Islands require 3-5 business days. For international shipping, check at checkout.

Shipping is free in mainland Spain for orders over €70. For orders below this amount, the cost is calculated at checkout based on the destination.

Yes. You will receive an email with the tracking number as soon as the shipping company picks up the package. You can also check the status from your customer account.

All data is processed under Regulation (EU) 2016/679 (GDPR) and the LOPDGDD. The payment gateway complies with the PCI-DSS standard and we never store your card. See our Privacy Policy.

Yes. The sale of alcoholic beverages is restricted to individuals 18 years of age or older. By entering the store, you confirm that you meet this requirement, and the shipping agency may request identification upon delivery.

You can cancel as long as the order has not left the warehouse. If it has already been shipped, you have 14 days from receipt to return it (in its original, unopened packaging). See details at Shipping and Returns.